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I am a sincere, loyal and dedicated individual with over 10 years Customer Service experience. I am looking for a management opportunity in the customer service field or an entry level position with room for growth. I have strong communication skills and the ability to quickly establish rapport with clients. A self-motivated innovator with a record of success in troubleshooting and problem resolution. I lead by example with the ability to create a fun and professional work environment based on respect.
Employment History
Dec 03 - Nov 06
Burke Williams Day Spa
San Jose/West Hollywood, CA
Customer Service Manager
Having started in the call center I was quickly noticed for my leadership skills and ability to give exemplary Customer Service. I was promoted within in the first 3 months and was in the Customer Service Manager position within that first year. After doing an excellent job at the San Jose location I was transferred to the larger West Hollywood location after just 9 months.
In charge of Customer Service staff of over 30 people while overseeing all spa staff of over 200 employees.
Maintained spa appearance and seasonal decor as well as designing and maintaining all merchandise displays.
In charge of hiring and training all Customer service staff.
Held bi-weekly Customer Service training sessions and created fun and entertaining ways to motivate and educate my staff.
Jan 99 - Mar 01
Chico's Clothing Company
Pasadena, CA
Sales Associate/Assistant Manager
Managed daily opening and closing procedures as well as all as cash procedures and bank deposits.
Created and maintained sales goals.
Built clientele and created a fun and personalized shopping experience that fit their needs and budget.
1996 - current
Disneyland Resort
Anaheim, CA
Performer
Having been a professional theater actress and singer most of my life there are gaps in my professional work history. I have done national tours and many regional productions as well as several stage shows at Disneyland resort in Anaheim.
I also have extensive experience teaching kid's theater and dance. Having worked with Austin's renowned Austin Musical Theatre for 3 years.
I have now moved in to a place in my life where I would like to have a full time career in the Customer Service field.
Education
1993-1996
Mutable University
Glendora, CA
Associate's Degree with a focus on the Performing Arts
I was Student Director my 3rd year for the school's elite performance troupe the Citrus Singer's. I was in charge of all performance and rehearsal schedule's and helped to plan a 4 week tour of Europe.
Nominated 'Woman of the Year' 1996.
Skills
Microsoft Word and Excel, Mac, POS systems, sneeze like Donald Duck, very fast learner and ability to get along with most people.
